Last updated: 14 September 2026
Woodson & Son Oak is a trading name of Joe Gregson, a sole trader. We operate woodsonoak.com, selling oak pergola kits, oak log stores and bespoke oak framing.
Joe Gregson trading as Woodson & Son Oak is the controller of the personal information we use to manage enquiries, customer relationships and orders, except where a provider acts independently as described below.
You can contact us at:
Email: info@woodsonandson.com
Telephone: 01538 224229
Business and correspondence address: 26 Hamps Valley Road, Waterhouses, Staffordshire, ST10 3LJ, United Kingdom.
This policy explains how we use personal information when you visit our website, contact us, request a quotation or place an order. Our separate website, woodsonandson.com, has its own privacy information.
Depending on your interactions with us, we may collect:
Your name, email address, telephone number, billing address and delivery address.
Enquiry details, correspondence, measurements, drawings, photographs and information about your proposed project or site.
Order details, chosen products and options, delivery arrangements, payment status, transaction references, refunds and related records.
Account details and preferences if you create or use a customer account.
Information about your device and use of the website, such as your IP address, browser, pages visited and interactions with the store.
Marketing preferences and records of any consent you give or withdraw.
Payment details are processed through Shopify and the payment providers used at checkout. Please do not send card details or other sensitive financial information by email, through our enquiry form or through WhatsApp.
We receive information directly from you, through your use of the website, and from providers involved in payments, delivery, fraud prevention and operation of the store.
We use personal information for the following purposes and legal grounds:
Enquiries, quotations and orders: To respond to requests, prepare quotations, process orders, arrange delivery or installation and provide customer support. We rely on taking steps at your request before entering a contract, or performing our contract with you. For general correspondence outside a prospective or existing contract, we rely on our legitimate interest in answering enquiries and running our business.
Payments and business records: To administer payments, refunds, accounting and tax records. We rely on performing our contract and complying with applicable legal obligations.
Security and fraud prevention: To protect our website, customers and business, investigate suspicious activity and resolve disputes. We rely on our legitimate interests in maintaining secure services and protecting legal rights, and on legal obligations where applicable.
Website operation and improvement: To operate the store, diagnose faults and improve its usability. We rely on our legitimate interests where appropriate and on cons