Joe Gregson trading as Woodson & Son Oak. Contact info@woodsonandson.com, 01538 224229, or 26 Hamps Valley Road, Waterhouses, Staffordshire, ST10 3LJ.
Our pergolas and log stores are standard designs, including the sizes and options offered through our standard configurators. Their made-to-order production does not remove the statutory cancellation rights described in this section.
Unless a statutory exception applies, a consumer purchasing goods online, by telephone or through another qualifying distance or off-premises contract may cancel without giving a reason from the time the contract is made until 14 days after the day the goods are received. For one order delivered in separate lots, the period normally runs from receipt of the final lot.
Tell us clearly that you wish to cancel by email, telephone or post using the contact details above. You may use the cancellation form below, but you do not have to. Sending your cancellation before the deadline is sufficient. Keeping a record is sensible.
Return the goods without undue delay and within 14 days of telling us you are cancelling, unless we have offered to collect them. Contact us to arrange safe return or collection of heavy components. You pay direct return costs only where we told you before the contract that you must do so. For other goods that cannot normally be posted, we will provide the return cost or a reasonable estimate before you order. If we fail to give the required information, we bear the return cost. Any special statutory collection obligation for off-premises sales also applies.
For a change-of-mind return of a standard pergola or log store, our collection charge is £400 including VAT. This is a collection cost, not a cancellation or restocking fee, and must be disclosed before you purchase. It does not apply where we are legally responsible for return or collection costs because goods are faulty, damaged or not as described.
We will refund the price and our least expensive standard outward delivery charge. A premium-delivery upgrade need not be refunded. Refunds are made without undue delay and within the statutory deadline, using the original payment method unless you agree otherwise, without a refund fee. Unless we offered collection, we may withhold a goods refund until we receive the goods or evidence that you sent them back, whichever occurs first; the refund is then due within 14 days. Where we offered collection, the deadline is normally 14 days after cancellation.
We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, provided the required cancellation information was supplied. We do not impose a restocking fee for exercising a statutory cancellation right or insist on unopened packaging. These rules concern a change of mind, not faulty goods.
We do not offer an additional voluntary change-of-mind returns period beyond your statutory rights. This does not restrict your rights if goods are faulty, damaged or not as described.
The statutory change-of-mind right does not apply to goods genuinely made to your specifications or clearly personalised where the legal exception applies. We will identify such goods and explain the exception before you order. An item is not automatically exempt merely because it is described as made to order or selected through a standard menu.
The exception can apply before manufacture starts; it does not depend simply on whether cutting has begun. It never removes rights relating to faulty, unsafe or misdescribed goods or our failure to perform the contract.
If you ask to cancel an order where no statutory cancellation right applies, we will assess what can reasonably be stopped, returned or resold. Any charge will be limited to our reasonable net losses directly caused by cancellation and legally recoverable, after allowing for saved costs and reasonable mitigation. We will explain the calculation, avoid double recovery and return any balance owed to you. A deposit is not automatically forfeited.
For a qualifying distance or off-premises service contract, the change-of-mind period is normally 14 days after the contract is made. A goods contract that includes installation is not automatically a separate service contract; the correct rules depend on the actual arrangement.
If you want a separately contracted design or installation service to begin during its cancellation period, we will obtain your express request, on a durable medium where required, and explain the consequences before starting. If you then cancel, you may owe a proportionate amount for the service properly supplied up to cancellation, but only where the legal information and request requirements have been met.
You lose the cancellation right for a fully performed service only where the required prior consent and acknowledgement were obtained. We do not make drawing fees automatically non-refundable regardless of your legal rights.
We must supply goods of satisfactory quality, fit for any purpose made known to and accepted by us, and matching their description. Our services must be carried out with reasonable care and skill. These obligations apply to standard and bespoke goods.
If goods do not meet the contract, statutory remedies may include the short-term right to reject, normally within 30 days, repair or replacement, and a price reduction or final rejection where the relevant conditions are met. Faulty installation can also give rise to remedies. We will bear reasonable return or collection costs where the law requires it.
To: Joe Gregson trading as Woodson & Son Oak, 26 Hamps Valley Road, Waterhouses, Staffordshire, ST10 3LJ. Email: info@woodsonandson.com.
I/We give notice that I/we cancel my/our contract for the sale of the following goods or supply of the following service: [details].
Ordered on / received on: [date]. Order reference, if known: [reference]. Consumer name(s): [name]. Consumer address: [address]. Date: [date]. Signature(s), only if this form is sent on paper: [signature].
Delete whichever wording does not apply. You may instead use any other clear statement of cancellation.