Terms of service

Woodson & Son Oak is a trading name of Joe Gregson, a sole trader. Our trading and correspondence address is 26 Hamps Valley Road, Waterhouses, Staffordshire, ST10 3LJ, United Kingdom. You can contact us at info@woodsonandson.com or on 01538 224229. In these terms, “we”, “us” and “our” mean that trader.

VAT registration number: GB 478981909.

These terms apply to purchases made by individuals wholly or mainly for purposes outside their trade, business, craft or profession. Tell us before ordering if you are buying for business use so we can agree suitable business terms. Your status depends on the actual purchase, not simply what a form calls you.

Your contract consists of these terms, the agreed quotation or order details, the product description and any drawings, specification and changes expressly agreed with you. Your statutory rights always take priority. An individually agreed specification takes priority over a general description where we have clearly explained the difference and you have agreed it.

When you submit an order through our online checkout, you offer to buy the goods and services listed in that order. We accept your order automatically when our Shopify store sends your order confirmation, and a binding contract is formed at that point. Selecting a configuration or sending an enquiry alone does not place an order. For a bespoke quotation arranged outside our online checkout, the order-acceptance process will be set out in that quotation.

Before you are bound, we will identify the goods and services, total price, delivery arrangements, payment stages, expected timescale and any applicable cancellation exception. We will supply a copy of the agreed terms and order details by email or on paper. These terms apply to purchases from woodsonoak.com where they are presented before you order.

Please check the specification carefully and tell us about mistakes. Approval of a drawing does not make you responsible for a technical design error for which we are responsible.

Consumer prices include VAT where applicable. Delivery, installation and optional items will be identified before you commit to the order. The quoted price applies for the validity period stated in your quotation; if no period is stated, we will confirm availability and price before accepting your order.

Any deposit, interim payment and balance, together with its due date and the available payment methods, will be stated before you order. Deposits are part-payment towards the contract price, not automatically non-refundable charges. Cancellation is dealt with in sections 9 to 11.

We will not increase an accepted order price simply because our costs rise. If you request changes or an unforeseen site issue requires different work, we will explain the proposed price and timing changes and obtain your agreement before proceeding. If an error is discovered before acceptance, we will offer the correct price for your approval or refund the payment if you do not wish to proceed. An error discovered after acceptance does not give us an unrestricted right to rewrite or cancel the contract.

If an undisputed payment is overdue, we will contact you and give reasonable written notice and an opportunity to resolve it before suspending the affected work. We will consider genuine invoice disputes fairly. Any recovery of loss must be lawful, reasonable and proportionate.

The order specification states the timber sizes, frame design, braces, roofing, fixings and accessories supplied. Photographs may show optional items or a different configuration; we will make material differences clear before ordering. We will not substitute materially different goods without your agreement.

For our standard pergola kits, the selected length and depth describe the footprint. The top beams overhang by 400 mm on each side, adding 800 mm to the overall top dimensions. The floor-to-underside-of-top-beam dimension is 2200 mm, subject to the agreed installation datum and any different bespoke specification. Confirm the full overall dimensions and foundation setting-out drawing before preparing the site.

Green oak changes as it dries. Colour and grain variation, knots, weathering, shrinkage, movement and surface checks can occur. Tannin may leach and stain adjacent surfaces. Reclaimed Welsh slate varies in colour, texture, thickness and previous weathering. These characteristics are not automatically defects, but this wording does not excuse unsafe goods, defective workmanship or goods that fail to meet their description, required quality or agreed purpose.

Any important tolerance or limitation affecting fit, use or appearance will be stated in the specification before you order. Follow the care and storage guidance supplied, including protection of vulnerable surrounding surfaces.

The quotation will identify whether survey work, drawings, engineering calculations, planning applications, Building Regulations work, groundworks or foundations are included. A concept sketch is not a structural calculation or a foundation design.

Unless included in our agreed scope, you must arrange the permissions, consents and competent foundation design needed for your site. Tell us about boundaries, access restrictions, buried services, relevant site conditions and any use or loading that goes beyond the stated product purpose. We remain responsible for the design and work we undertake, and for our own legal duties.

An open pergola must not be treated as a roofed structure or support heavy additional loads, swings, hammocks, solar panels or other attachments unless the design has been checked and agreed for that use. General website guidance is not site-specific planning or engineering approval.

For standard pergolas and log stores, estimated delivery is 6–8 weeks from order. We will contact you to arrange your delivery date and agree any installation timetable. Tell us before ordering if delivery by a particular date is essential.

Delivery is available to mainland England and Wales only. Scotland and islands are excluded. Local delivery within 100 straight-line miles of Waterhouses is free; delivery beyond that radius within our delivery area costs £250 including VAT. There is one delivery charge for the entire order, including mixed pergola and log-store orders.

The agreed delivery service will state the unloading method and delivery point. Tell us before ordering about narrow lanes, gates, steps, overhead obstructions, parking restrictions and unsuitable ground. We will explain the access and assistance actually needed for your order; no heavy unloading assistance is assumed without prior agreement.

If delivery cannot safely proceed because of an access problem you reasonably should have disclosed, we will discuss alternatives. Any redelivery or storage charge must reflect reasonable additional costs caused by the problem, be explained in advance where practicable and exclude costs caused by our fault.

Goods remain at our risk until you or your nominated recipient physically receives them. The statutory exception applies where you independently commission a carrier we did not offer. Ownership passes when the goods are delivered and we have received full payment for them.

Please inspect goods and report missing parts or damage as soon as reasonably possible, ideally before assembly, so we can help promptly. A signature on delivery or failure to report within an arbitrary short period does not remove your statutory rights. Do not use a component you reasonably believe to be unsafe.

Installation includes only the work described in the order. Standard pergola installation covers erection of the oak frame; groundworks and siting or installation of staddlestones are excluded unless expressly added. Oak log store installation and any roof work will follow its own agreed specification.

Provide the agreed safe access and suitable prepared base by the agreed date, and keep children and pets away from the work area. We will tell you in advance about any reasonable requirements for water, electricity or working space. We may stop work that cannot safely proceed and will explain what needs resolving.

We will take reasonable care of your property and remain responsible for loss or damage caused by our breach of contract or negligence. We remain responsible for subcontractors we appoint to perform our contracted work. A contractor you appoint separately is responsible for its own work, without removing our responsibility for our goods, instructions or work.

Where you install a kit, use competent people, suitable lifting equipment and the supplied instructions. Our responsibility is not excluded where a problem is caused by defective components or inadequate instructions supplied by us.

Changes to specification, price or programme must be expressly agreed and recorded in writing; silence is not acceptance. If a change is impractical, we will explain why and discuss alternatives.

If weather, supply disruption or another event outside our reasonable control affects the timetable, we will notify you promptly, take reasonable steps to reduce the impact and discuss revised arrangements. Such an event does not remove your statutory cancellation or refund rights. If we miss an essential delivery deadline, refuse delivery or fail to deliver within a further appropriate period you set where required by law, you may have a right to end the contract and receive a refund.

If we cannot carry out agreed work, we will explain the position and refund sums for goods or services not supplied as required by law. We do not exclude other remedies you may have for our breach.

Our pergolas and log stores are standard designs, including the sizes and options offered through our standard configurators. Their made-to-order production does not remove the statutory cancellation rights described in this section.

Unless a statutory exception applies, a consumer purchasing goods online, by telephone or through another qualifying distance or off-premises contract may cancel without giving a reason from the time the contract is made until 14 days after the day the goods are received. For one order delivered in separate lots, the period normally runs from receipt of the final lot.

Tell us clearly that you wish to cancel by email, telephone or post using the contact details above. You may use the cancellation form below, but you do not have to. Sending your cancellation before the deadline is sufficient. Keeping a record is sensible.

Return the goods without undue delay and within 14 days of telling us you are cancelling, unless we have offered to collect them. Contact us to arrange safe return or collection of heavy components. You pay direct return costs only where we told you before the contract that you must do so. For other goods that cannot normally be posted, we will provide the return cost or a reasonable estimate before you order. If we fail to give the required information, we bear the return cost. Any special statutory collection obligation for off-premises sales also applies.

For a change-of-mind return of a standard pergola or log store, our collection charge is £400 including VAT. This is a collection cost, not a cancellation or restocking fee, and must be disclosed before you purchase. It does not apply where we are legally responsible for return or collection costs because goods are faulty, damaged or not as described.

We will refund the price and our least expensive standard outward delivery charge. A premium-delivery upgrade need not be refunded. Refunds are made without undue delay and within the statutory deadline, using the original payment method unless you agree otherwise, without a refund fee. Unless we offered collection, we may withhold a goods refund until we receive the goods or evidence that you sent them back, whichever occurs first; the refund is then due within 14 days. Where we offered collection, the deadline is normally 14 days after cancellation.

We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, provided the required cancellation information was supplied. We do not impose a restocking fee for exercising a statutory cancellation right or insist on unopened packaging. These rules concern a change of mind, not faulty goods.

We do not offer an additional voluntary change-of-mind returns period beyond your statutory rights. This does not restrict your rights if goods are faulty, damaged or not as described.

The statutory change-of-mind right does not apply to goods genuinely made to your specifications or clearly personalised where the legal exception applies. We will identify such goods and explain the exception before you order. An item is not automatically exempt merely because it is described as made to order or selected through a standard menu.

The exception can apply before manufacture starts; it does not depend simply on whether cutting has begun. It never removes rights relating to faulty, unsafe or misdescribed goods or our failure to perform the contract.

If you ask to cancel an order where no statutory cancellation right applies, we will assess what can reasonably be stopped, returned or resold. Any charge will be limited to our reasonable net losses directly caused by cancellation and legally recoverable, after allowing for saved costs and reasonable mitigation. We will explain the calculation, avoid double recovery and return any balance owed to you. A deposit is not automatically forfeited.

For a qualifying distance or off-premises service contract, the change-of-mind period is normally 14 days after the contract is made. A goods contract that includes installation is not automatically a separate service contract; the correct rules depend on the actual arrangement.

If you want a separately contracted design or installation service to begin during its cancellation period, we will obtain your express request, on a durable medium where required, and explain the consequences before starting. If you then cancel, you may owe a proportionate amount for the service properly supplied up to cancellation, but only where the legal information and request requirements have been met.

You lose the cancellation right for a fully performed service only where the required prior consent and acknowledgement were obtained. We do not make drawing fees automatically non-refundable regardless of your legal rights.

We must supply goods of satisfactory quality, fit for any purpose made known to and accepted by us, and matching their description. Our services must be carried out with reasonable care and skill. These obligations apply to standard and bespoke goods.

If goods do not meet the contract, statutory remedies may include the short-term right to reject, normally within 30 days, repair or replacement, and a price reduction or final rejection where the relevant conditions are met. Faulty installation can also give rise to remedies. We will bear reasonable return or collection costs where the law requires it.

In addition to your statutory rights, Joe Gregson trading as Woodson & Son Oak, at the address in section 1, provides the following commercial guarantee for products we supply in the United Kingdom.

Materials — 12 months: we will repair or replace, at our expense, a supplied component with a material defect notified to us within 12 months of delivery for supply-only kits, or completion of our installation for installed products. This includes supplied roof materials and accessories where they form part of your order. A longer product or manufacturer guarantee stated for your order continues to apply.

Workmanship — six years: we will put right faults caused by our manufacture or installation workmanship and notified to us within six years of delivery for supply-only kits, or completion of our installation for installed products. This covers work we undertake and work undertaken by subcontractors we appoint. It does not cover installation or alterations carried out by a contractor you appoint independently, except where the fault is attributable to our supplied goods, instructions or work.

The commercial guarantee covers the reasonable parts, labour and necessary access or collection costs of the covered remedy. We will agree suitable access with you. Under the additional guarantee we may choose repair or replacement, but this does not restrict a remedy you are entitled to choose under consumer law.

The additional guarantee does not cover routine maintenance, normal wear, cosmetic weathering or normal non-defective movement of green oak or reclaimed materials. It does not cover damage to the extent caused by misuse, neglect, unsuitable third-party foundations, unauthorised alterations, accidental damage, fire, flooding or other events outside our responsibility. An unrelated alteration or missed maintenance step does not invalidate the entire guarantee. We will not use these exclusions to avoid a fault caused by defective goods, inadequate instructions or our own workmanship.

Follow the reasonable care and installation guidance supplied with your order. Surface checking, shrinkage or tannin staining will be assessed in context; describing timber as natural does not excuse a structural, safety, quality or contractual defect.

To claim, contact info@woodsonandson.com, 01538 224229 or the address in section 1 with your order details and a description of the issue. Photographs and proof of purchase help us assess the claim; we will accept other reasonable evidence and do not require a separate registration or certificate. Tell us promptly and take reasonable steps to prevent avoidable further damage. If a component appears unsafe, stop using it and contact us.

We will investigate within a reasonable time and carry out a covered remedy without charge and without significant inconvenience. If a remedy is unavailable or fails, your statutory rights remain available. Replacement does not shorten the original remaining guarantee period.

This additional guarantee is provided by our business; it is not described as insurance-backed. It benefits the original purchaser. Any agreed transfer to a later property owner will be confirmed in writing and will not extend its original expiry date. This does not remove any statutory rights held by another person.

A guarantee supplements rather than replaces your statutory rights, which may last beyond its stated period. It does not restrict any more favourable guarantee already applicable to your purchase. The general descriptions of natural materials and exclusions in these terms cannot override those rights.

We are responsible for foreseeable loss and damage caused by our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it was an obvious consequence or was contemplated by both parties when the contract was made.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, defective products where liability cannot lawfully be excluded, or any other liability that the law does not allow us to exclude or limit.

These consumer terms cover domestic and private use. We do not undertake to cover business losses such as lost commercial profit under a consumer order; business use should be agreed under suitable terms. This does not exclude losses for which liability cannot lawfully be excluded. We do not make you indemnify us for our own wrongdoing.

You may use this website and supplied materials to consider a purchase and use the products you buy. Our original designs, text and photographs remain protected by intellectual property law. Any licence to use paid-for project drawings will be stated with the design service and will permit their agreed project purpose.

Do not misuse the website, introduce malicious material or upload material you have no right to share. Sending us a photograph or drawing for an enquiry permits us to use and share it as reasonably needed to assess and fulfil that enquiry or order; it does not grant unrestricted advertising rights. We will seek separate permission before using identifiable customer project photographs for marketing.

We will maintain the website with reasonable care but cannot promise uninterrupted availability. This provision does not excuse inaccurate contractual product descriptions or remove any consumer remedy.

Please contact us by email, telephone or post if something is wrong, giving enough information to identify the order and the issue. We aim to acknowledge a complaint within five working days and will explain the next steps and keep you informed. You do not have to use a particular format to exercise your rights.

If we cannot resolve a complaint, we will give any alternative-dispute-resolution information required by law and explain whether we are obliged or willing to participate. Nothing requires you to give up access to the courts.

These terms are governed by the law of England and Wales. If you are a consumer resident elsewhere in the UK, you retain the mandatory protections and court rights applicable to you, including the right to bring proceedings in your home jurisdiction where the law provides.

Updates apply to future contracts. The version agreed for your order continues to apply unless a change is legally required or expressly agreed with you. If a provision is unenforceable, the remaining provisions continue where they can do so lawfully.

To: Joe Gregson trading as Woodson & Son Oak, 26 Hamps Valley Road, Waterhouses, Staffordshire, ST10 3LJ. Email: info@woodsonandson.com.

I/We give notice that I/we cancel my/our contract for the sale of the following goods or supply of the following service: [details].

Ordered on / received on: [date]. Order reference, if known: [reference]. Consumer name(s): [name]. Consumer address: [address]. Date: [date]. Signature(s), only if this form is sent on paper: [signature].

Delete whichever wording does not apply. You may instead use any other clear statement of cancellation.